Last Updated: March 1, 2026
Welcome to Austin Counseling Service. These Terms and Services ("Terms") govern your access to and use of the website located at austincounselingservice.com (the "Website"), including all content, features, counseling service information, wellness product offerings, and related services provided by Austin Counseling Service ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.
1. Acceptance of Terms
By visiting our Website, submitting any form, purchasing products, requesting counseling information, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and Austin Counseling Service. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Website. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.
2. Description of Services
Austin Counseling Service provides mental health counseling and therapeutic services to individuals, couples, families, and youth across the United States. Our services include but are not limited to individual counseling, couples counseling, family therapy, anxiety and depression support, trauma recovery counseling, and youth and adolescent counseling. Services may be delivered in person or via secure telehealth platforms, subject to availability and applicable licensing requirements.
In addition to counseling services, we offer wellness products and therapeutic resources through our online shop, including journals, self-care kits, workbooks, and educational materials designed to complement mental health treatment. Product orders placed through our Website are processed client-side, and a representative will contact you to confirm and fulfill your order.
The information provided on this Website is for general informational and educational purposes only. It is not intended to be a substitute for professional mental health advice, diagnosis, or treatment. Always seek the advice of a qualified mental health provider with any questions you may have regarding a mental health condition.
3. Eligibility and User Accounts
You must be at least eighteen (18) years of age to independently use our counseling services or purchase products through the Website. Parents or legal guardians may seek services on behalf of minors. By using our Website, you represent and warrant that you meet all eligibility requirements and that all information you provide is accurate, current, and complete.
We do not currently require user account registration for browsing the Website or using the client-side shopping cart. Cart data is stored locally in your browser using localStorage technology. You are responsible for maintaining the security of your device and browser settings. We are not responsible for loss of cart data due to browser clearing, device changes, or technical issues on your end.
4. Counseling Services Terms
Engagement in counseling services with Austin Counseling Service is subject to additional agreements, including informed consent documents, confidentiality agreements, and fee schedules provided at the time of service initiation. The following general terms apply to all counseling engagements:
- Scheduling: Appointments are scheduled by mutual agreement between you and your assigned counselor. We require at least twenty-four (24) hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee as outlined in your service agreement.
- Confidentiality: All counseling sessions are confidential, subject to legal and ethical exceptions including imminent danger to self or others, suspected child or elder abuse, and court orders. Your counselor will review confidentiality limits during your initial session.
- Telehealth: Telehealth sessions require a private location, stable internet connection, and compatible device. You are responsible for ensuring adequate technology and environment for effective telehealth participation.
- Emergency Situations: Our services are not designed for emergency mental health crises. If you are experiencing a mental health emergency, please contact the 988 Suicide and Crisis Lifeline, call 911, or go to your nearest emergency room immediately.
- Therapeutic Relationship: The therapeutic relationship is professional in nature. Counselors do not engage in dual relationships, social friendships, or business relationships with current clients outside of the therapeutic context.
5. Product Purchases and Orders
Wellness products displayed on our Website are subject to availability. Prices are listed in United States dollars and are subject to change without notice. When you complete a checkout form on our cart page, your order is recorded client-side and a confirmation message is displayed. A representative from Austin Counseling Service will contact you to confirm order details, process payment, and arrange delivery.
By placing an order, you represent that all information provided is accurate and that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or suspected fraudulent activity.
Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or other content on the Website are complete, reliable, current, or error-free. Wellness products are intended as supplementary resources and are not a substitute for professional mental health treatment.
6. Payment Terms
Counseling session fees are due at the time of service unless other arrangements have been made in writing. We accept various payment methods as communicated during the intake process. For product orders, payment details will be collected by our representative when they contact you to confirm your order.
We may provide documentation for out-of-network insurance reimbursement upon request. It is your responsibility to verify your insurance benefits and submit claims according to your insurer's requirements. We do not guarantee insurance reimbursement for any services rendered.
7. Intellectual Property Rights
All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and the overall design and arrangement thereof, is the property of Austin Counseling Service or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website without our prior written consent, except for personal, non-commercial use such as viewing pages and printing a reasonable number of pages for personal reference.
The Austin Counseling Service name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Austin Counseling Service. You may not use such marks without our prior written permission.
8. User Conduct and Prohibited Activities
When using our Website, you agree not to:
- Violate any applicable federal, state, local, or international law or regulation
- Transmit any material that is defamatory, obscene, abusive, harassing, or otherwise objectionable
- Impersonate or attempt to impersonate Austin Counseling Service, our employees, counselors, or other users
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
- Use any robot, spider, scraper, or other automated means to access the Website for any purpose
- Introduce any viruses, trojan horses, worms, or other malicious code
- Attempt to gain unauthorized access to any portion of the Website or any systems connected to the Website
- Collect or harvest any personally identifiable information from the Website without consent
- Use the Website for any commercial purpose not expressly authorized by us
9. Disclaimer of Warranties
THE WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AUSTIN COUNSELING SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Website or servers are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or results of the use of any content, services, or products available through the Website in terms of correctness, accuracy, reliability, or otherwise.
Counseling outcomes vary by individual and cannot be guaranteed. We make no warranty regarding specific therapeutic results or timelines for improvement. Wellness products are provided as supplementary tools and their effectiveness may vary among individuals.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AUSTIN COUNSELING SERVICE, ITS OFFICERS, DIRECTORS, EMPLOYEES, COUNSELORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE, ANY CONTENT OBTAINED FROM THE WEBSITE, OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to defend, indemnify, and hold harmless Austin Counseling Service and its officers, directors, employees, counselors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Website, your counseling engagement, or your product purchases.
12. Third-Party Links and Content
Our Website may contain links to third-party websites or services that are not owned or controlled by Austin Counseling Service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Website shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Austin Counseling Service.
14. Severability and Waiver
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Austin Counseling Service.
15. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with us regarding counseling services, constitute the entire agreement between you and Austin Counseling Service regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and our services.
16. Contact Information
If you have any questions about these Terms and Services, please contact us through our Website contact form or by email at info@austincounselingservice.com. We are committed to addressing your concerns promptly and transparently.